Information for Parents/Guardians
We encourage parents and guardians to spend time online with their children to become familiar with the types of content available on the Internet. Parents and guardians should regularly oversee their children's use of e-mail and other online communications and transactional features. Control tools are available from online services and software manufacturers that can help provide a safe online environment for kids.
If you are a parent or guardian who has discovered that your child has submitted his or her personal information without your permission or consent, We will take reasonable steps to remove that information from the our database at your request. To request removal of your child's information, please send us an e-mail (to the address below) and be sure to include in your message the same user name, password, and email address that your child submitted.
What personal information we collect from you
We do not collect any personal information from you, unless you provide it to us voluntarily. If you decide to provide us your personal information (e.g., name, email address, and mailing address), we will only collect the personal information which is needed to fulfill your requests and our legitimate business objectives.
What non-personal information we collect from you
General, aggregated, demographic, and non-personal information may be collected by us. It will not be linked to any of your personal information, through cookies or other means, without your consent. This type of anonymous, aggregated profiling and session data may include information that you have provided to us through surveys, polls, etc., but will not be tied to any personal information, without your consent. It may also include aggregated anonymous information about site usage and the customer base.
Information on cookies and related technology
The NRG web site, and some services and advertisements on such sites, may contain "cookies." A cookie is a piece of data that is sent to your browser, which will store the cookie on your computer if your browser is enabled to accept cookies. Clear gifs (also known as "web beacons") assist in the delivery of cookies.
Most Internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or "Help" screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some portions of the SOE web sites and services may not function properly.
How we use and share the information that we collect from you
Personal information which we collect for a particular purpose will only be saved and used for that purpose, unless you have agreed to allow us to use it for some other purpose, as described in this Policy. For example, if you make an online purchase from a store, and unless you have given us permission to do otherwise, we will only collect and save the personal information you provided to us, including your billing and delivery information, in order to (1) complete the sale, (2) comply with tax and other applicable statutes, (3) maintain accurate business and financial records (in accordance with accepted standards), and (4) assist with customer service.
When you have provided personal information to us for a particular purpose, we may disclose your information to other companies that we have engaged to assist us in fulfilling your request. This may include, but is not limited to, fulfillment houses, billing services, transaction managers, credit verification services, and other third party service providers. We may also disclose any of your personal information to law enforcement or other appropriate third parties in connection with criminal investigations, investigation of fraud, infringement of intellectual property rights, or other suspected illegal activities, or as otherwise may be required by applicable law, or, as we deem necessary in our sole discretion, in order to protect the legitimate legal and business interests of The NRG.
We may use the information we collect from you for the purpose of providing you with technical support, customer service, and account maintenance. We use the information we collect to learn what you like, tailor your experience accordingly, and to improve web sites and our products. We may send e-mail to our members who want to receive e-mail from us. However, if you don't want to receive e-mail from us, you can "opt out" of receiving it at any time. If you change your mind and wish to stop receiving e-mails from us, you may also choose to opt out by following the steps described in each such e-mail.
Except as described in this policy, we will not give any of your personal information to any third party without your express approval. You will be deemed to have consented to the disclosure to, and use by, a subsequent owner or operator of the Sites, of any personal information contained in our database for such site, if The NRG or one of its companies assigns all of its rights and obligations regarding the use of your personal information at the time of a bankruptcy, merger, acquisition, sale of all or substantially all of The NRG's assets to a subsequent owner or operator, or similar event.
Our Commitment to secure the personal information we have collected
While The NRG takes precautions against possible breaches in its web sites and customer databases, no web site or Internet transmission is completely secure. Consequently, The NRG cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Your use of the The NRG's sites and services is at your own risk. The NRG urges you to take steps to keep your personal information safe by memorizing your password or keeping it in a safe place (separate from your account information), logging out of your user account, and closing your web browser.
Whenever you give The NRG sensitive or confidential information (for example, credit card numbers for purchases), The NRG will take commercially reasonable steps to protect the information by establishing a secure connection with your web browser. The NRG employs a security technology known as a secure-socket-layer ("SSL") to protect the transmission of payment information to the site. Unless otherwise specified herein or on the site where you make a purchase, credit card numbers are used only for payment processing and are not retained for marketing purposes.
Notices of changes to the Policy
The NRG reserves the right to change this Policy at any time by notifying registered users via e-mail of the existence of a new Policy and/or posting the new Policy on the SOE sites. All changes to the Policy will be effective when posted, and your continued use of any NRG site or service after the posting will constitute your acceptance of, and agreement to be bound by, those changes.
Last Updated: 11/24/2010